Technical support
Help with BlockAssay features, reproducible errors, display, data and product behavior.
BLOCKASSAY SUPPORT
Clear and verifiable assistance.
The Support Center centralizes technical, payment, security and product-use requests. The current Creator Lab offer is a software product; no human Priority Assistance is included in the current commercial subscription.
BlockAssay
BlockAssay is a crypto-intelligence and factual-diagnostics product.
- Domain
- Official domain: blockassay.com (main address). www.blockassay.com and blockassay.ai redirect to it.
BlockAssay is not a token, exchange, broker or guaranteed-return investment service.
Websites or services using similar names are separate unless they are listed on BlockAssay Official Links.
Verify BlockAssay Official Links →You can also request a cancellation by e-mail, from the address on your BlockAssay account: support@blockassay.com
Contact BlockAssay
This form records your request under a case number. Recorded requests are not sent by e-mail and no processing time or follow-up is guaranteed: the monitored channel is support@blockassay.com.
Official contact: contact@blockassay.com
BlockAssay will never ask for a seed phrase, private key, password, MFA code, verification transfer or unrelated signature.
MY CASES
Track my requests
The cases below belong only to the signed-in account. Open a case to see its status, history and private attachments.
Loading your cases…
Subscription and payment
Questions about BlockAssay plans, billing, payments and subscription status.
Creator Lab
Help using Creator Lab, its tools and commercial workflow without influencing Radar.
Security
Report phishing, fake support, BlockAssay impersonation and suspicious behavior related to the service.
Explorer
Help Center, Academy and security guides for resolving common questions quickly without a payment card.
✓ Self-service path
✓ No contractual SLA announced before operational activation
Radar+
A planned human-support path for account, usage and payment issues.
✓ Human assistance planned
✓ No contractual SLA announced before operational activation
BlockAssay Pro
Accelerated handling and possible technical escalation for reproducible BlockAssay issues.
✓ Human assistance planned
✓ Technical escalation planned
✓ No contractual SLA announced before operational activation
Real crypto support must also protect users from fake support.
Each official case is designed around a verifiable BlockAssay identifier. A future Verify BlockAssay Support function can confirm that a case really exists before a sensitive exchange once it is operational.
✕ BlockAssay never asks for a seed phrase or recovery phrase.
✕ BlockAssay never asks for a private key, password or 2FA code.
✕ BlockAssay never asks for a transfer to a verification wallet.
✕ BlockAssay never asks for an unrelated wallet signature outside the action explicitly requested by the user.
No black hole after a request is submitted.
Every recorded request receives a ZE-XXXXXXXX case number. Signed-in customers can read status and history bound to their own account; anonymous requests are followed up by email using the case number.
Active format: ZE-XXXXXXXX
Status · priority · latest update · next step
Support can never buy a better Radar diagnosis.
A Creator Lab customer may receive more human and technical assistance. They can never obtain removal of a risk, a favorable diagnosis change or commercial priority that influences Radar. Support can explain and help correct configuration; Radar remains independent and factual.
Traceable request submission is active.
Case creation and durable persistence are active. BlockAssay does not claim 24/7 human support or a contractual SLA; human queueing and notification delivery remain separate capabilities announced only after operational validation.
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